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Our guest today on the Success InSight Podcast is Dr. Jokima Hiller.
Jokima (Jody) is the author of 7 EASY Ways to Show Your Employees YOU Care! - A Booklet for Hotel Managers and Others, and the co-author, with Jill Woods, of the RevPar Formula, and The Red Book - Notes From a First-Year General Manager.
Jody’s passion has helped her sustain an interesting career in the hospitality industry since the age of 15! Her blend of experience and education make her a great resource. She's held a variety of positions ranging from human resources clerk and assistant reservation sales manager to front office manager, regional trainer, and general manager.
Jody received a Bachelor's degree in Restaurant, Hotel, Institutional, and Tourism Management from Purdue University Northwest, a Masters in Business Administration from Keller Graduate School of Management, and a Doctorate in Hospitality Management from Iowa State University. Her experience and education have put her in positions to create best practices adopted by hotel colleagues, management, and franchise companies.
Jody is currently an assistant professor at Missouri State University, where she teaches courses in Lodging Management, Club Management, and Special Event Planning. She also specializes in online learning and social media networking and is a Certified Hospitality Educator. She enjoys public speaking and has had numerous opportunities to facilitate workshops on a variety of topics.
Jody became an above the knee amputee in 2015, which has added a new layer of understanding from which she approaches her role as a hospitality industry professional. She challenges hotel proprietors to look beyond ADA, keeping in mind that compliance doesn't necessarily mean comfort.
To learn more about Jody and her work, she invites you to follow her on the following social sites:
Facebook Business
LinkedIn
Twitter
Click here to learn more about Jody (and Jill’s) books on Amazon.
The SuccessInSight Podcast is a production of Fox Coaching, Inc. and First Story Strategies.
